Check a request
If you deleted your account or removed Capybara from Instagram, you got a confirmation code. Enter it here to see the status of your request.
Delete your account
- Log in at app.capybarasocial.ai.
- Open Settings (brands: My Brand) and scroll to Privacy & data.
- Choose Delete account and confirm with your password.
Deletion happens straight away, and you get a confirmation code. If a collaboration is still being measured, or one of your funded campaigns is still running, the app tells you, and you can delete once it is settled.
Can't log in? Email hello@capybarasocial.ai from the address on your account, with the subject "Delete my data". We complete email requests within number days and confirm by email.
Want a copy first? In the same Privacy & data section, choose Download.
Disconnect Instagram
In Capybara, open Settings and disconnect Instagram under Social accounts. We delete the stored Instagram access token straight away. Capybara can no longer read from or publish to your account.
Removing Capybara from Instagram
You can also remove Capybara from your Instagram account: in Instagram, go to Settings, then Apps and websites, select Capybara and remove it. Instagram notifies us, and we delete your Instagram access token and the Instagram data we received about you. You get a confirmation code that you can check at the top of this page.
What we delete
- your account, profile and login
- your Instagram connection and the Instagram data we received
- your notifications, demo requests and the collaboration media stored by Capybara
What we keep
Some records must be kept by law, for example payment and tax records. We keep only what is required, for as long as it is required, in a form that no longer shows your name or email, and we do not use it for any other purpose.
Posts already published to your Instagram account stay there until you delete them in Instagram.
Contact
Capybara Lab, legal entity name and address
Email: hello@capybarasocial.ai